At Sweet Tooth Ice Cream & Funnel Cakes, your event date and service window are reserved specifically for you once a deposit or full payment is made. Because we commit staffing, scheduling, inventory purchases, travel arrangements, and turn away other potential bookings for your reserved date, all payments are considered non-refundable after 24 hours.

Refund Terms

• Clients have 24 hours from the time of booking/payment to cancel and receive a full refund.
• After 24 hours, deposits and payments are non-refundable.
• We do not offer 100% refunds once the booking has been secured because your reserved date prevents us from accepting other events during that time, which could result in lost business revenue.
• Once your event is booked, we begin scheduling staff, reserving equipment, preparing logistics, and blocking off the reserved date exclusively for your event.

Future Event Credit Policy

• For Sweet Tooth Ice Cream & Funnel Cakes events only, approved cancellations may receive a credit toward a future available event date instead of a refund.
• Credits may only be used on a future date where both Sweet Tooth Ice Cream & Funnel Cakes and the client are available.
• Credits must be used within one (1) year of the original event date or the credit will be forfeited.
• Credits are non-transferable and may not be exchanged for cash or refunds.
• This credit policy applies only to Sweet Tooth Ice Cream & Funnel Cakes Food Truck.

By submitting payment, the client acknowledges and agrees to this refund policy and understands that the reserved event date and time are held exclusively for their event.

Travel Accommodations & Fees

• Travel fees may apply depending on the event location.
• Travel is charged at $3.00 per mile round trip from Richmond, Virginia.
• Travel fees are calculated based on the total round-trip mileage to and from the event location.
• Travel accommodations and applicable fees are disclosed during the inquiry and booking process.

By submitting payment, the client acknowledges and agrees to this refund and travel policy and understands that the reserved event date and time are held exclusively for their event.

Thank you for understanding.