At Sweet Tooth Ice Cream & Funnel Cakes, your event date and service window are reserved specifically for you once a deposit or full payment is made. Because we commit staffing, scheduling, inventory purchases, travel arrangements, and turn away other potential bookings for your reserved date, all payments are considered non-refundable after 24 hours.

Refund Terms

• Clients have 24 hours from the time of booking/payment to cancel and receive a full refund.
• After 24 hours, deposits and payments are non-refundable.
• We do not offer 100% refunds once the booking has been secured because your reserved date prevents us from accepting other events during that time, which could result in lost business revenue.
• Once your event is booked, we begin scheduling staff, reserving equipment, preparing logistics, and blocking off the reserved date exclusively for your event.

Future Event Credit Policy

• For Sweet Tooth Ice Cream & Funnel Cakes events only, approved cancellations may receive a credit toward a future available event date instead of a refund. (Credit up to 1 year)
• Credits may only be used on a one year future date where both Sweet Tooth Ice Cream & Funnel Cakes and the client are available.
• Credits must be used within one (1) year of the original event date or the credit will be forfeited.
• Credits are non-transferable and may not be exchanged for cash or refunds.
• This credit policy applies only to Sweet Tooth Ice Cream & Funnel Cakes Food Truck.

By submitting payment, the client acknowledges and agrees to this refund policy and understands that the reserved event date and time are held exclusively for their event.

Travel Accommodations & Fees

• Travel fees may apply depending on the event location.
• Travel is charged at $3.00 per mile round trip from Richmond, Virginia.
• Travel fees are calculated based on the total round-trip mileage to and from the event location.
• Travel accommodations and applicable fees are disclosed during the inquiry and booking process.

By submitting payment, the client acknowledges and agrees to this refund and travel policy and understands that the reserved event date and time are held exclusively for their event.

Client has reviewed and verified that the event date, event time, venue address, and service details listed in this agreement are accurate. Once Payment is received to Sweet Tooth Ice Creams & Funnel Cakes.

CLIENT-PROVIDED DATE ERROR & EVENT RESCHEDULING POLICY

When a client books an event with Sweet Tooth Ice Cream & Funnel Cakes, the event date, time, and location provided by the client are used to reserve staffing, equipment, inventory, and calendar availability exclusively for that event.

Once a booking is confirmed and payment is received, Sweet Tooth Ice Cream & Funnel Cakes removes that date from availability and may decline other potential bookings for the same date.

Client Responsibility

It is the client's responsibility to verify that all event details, including the event date, time, venue, and service requirements, are accurate before submitting payment and confirming the booking.

Date Errors Provided by the Client

If a client later discovers that an incorrect date was provided during the booking process, Sweet Tooth Ice Cream & Funnel Cakes cannot guarantee that the event can be moved to the corrected date. Availability is based on existing bookings and staffing commitments.

Because the original date was reserved exclusively for the client, refunds are not guaranteed when a scheduling conflict results from information provided incorrectly by the client.

Rescheduling and Credits

At the sole discretion of Sweet Tooth Ice Cream & Funnel Cakes, the company may offer one of the following options:

• Transfer the booking to a new available date.
• Issue a credit toward a future event.
• Apply a portion or all payments previously made toward another service.

Any approved credit will be valid for up to one (1) year from the original event date and must be used by the original client. Credits have no cash value and are non-transferable.

No Guarantee of Replacement Booking

The client acknowledges that Sweet Tooth Ice Cream & Funnel Cakes reserves dates exclusively for booked events and may turn away other business opportunities for that date. Therefore, the company is not responsible for losses resulting from incorrect dates, times, or event information supplied by the client.

Good Faith Resolution

Sweet Tooth Ice Cream & Funnel Cakes values its clients and will make reasonable efforts to find a mutually beneficial solution whenever possible. However, any accommodation, credit, rescheduling option, or exception remains solely at the discretion of Sweet Tooth Ice Cream & Funnel Cakes and is subject to availability.

Cancellation, Refund, and Rescheduling Policy

By submitting payment, the Client acknowledges and agrees to the following terms:

All Payments Are Non-Refundable

All deposits, retainers, travel fees, administrative fees, and event payments made to Sweet Tooth Ice Cream & Funnel Cakes and/or MYY Catering & Food Trucks are non-refundable under all circumstances.

This policy applies regardless of whether the cancellation is initiated by:

• The Client
• The Client's representative
• The venue
• The event planner
• The organization sponsoring the event
• Any third party acting on behalf of the Client

Client Cancellation

If the Client elects to cancel the event for any reason, including but not limited to:

• Change of plans
• Budget reductions
• Venue issues
• Permit issues
• Weather concerns
• Attendance changes
• Scheduling conflicts
• Dissatisfaction with alternative accommodations offered

the Client shall not be entitled to a full refund, partial refund, negotiated refund, credit card chargeback, or reimbursement of any kind.

Date Reservation and Lost Business Opportunity

The Client acknowledges that upon acceptance of the booking, Sweet Tooth reserves the event date and declines other potential business opportunities. Payments compensate Sweet Tooth for reserving labor, inventory, equipment, staffing, scheduling, administrative work, and loss of other booking opportunities.

No Partial Refunds

Sweet Tooth does not offer:

• Partial refunds
• Negotiated refunds
• Goodwill refunds
• Prorated refunds
• Retroactive discounts

Any decision by Sweet Tooth to provide a credit or accommodation in a particular situation shall be voluntary and shall not establish a precedent for future events.

Rescheduling

At Sweet Tooth's sole discretion, a cancelled event may be rescheduled one time within twelve (12) months of the original event date, subject to availability. Rescheduling is not guaranteed and does not create a right to a refund.

Chargebacks and Payment Disputes

The Client agrees not to initiate a chargeback, payment dispute, or reversal for services governed by this agreement. Signed contracts, invoices, payment records, correspondence, and acceptance of these terms shall serve as evidence of the Client's agreement to the non-refundable nature of all payments.

Entire Agreement

These terms supersede any verbal discussions, assumptions, requests for exceptions, or subsequent requests for refunds. Acceptance of an invoice, payment of any amount, or execution of a contract constitutes full acceptance of this policy.https://editor.ueni.com/en-us/settings/merchant_policies/refunds#footer

Thank you for understanding.